Customer Experience Solution

Tellkom® is an integrated suite of customer experience solutions designed to improve the efficiency and competitiveness of service providers in the telecommunications sector. The suite includes devices and solutions for customer onboarding, retention, registration, and contract management.

Tellkom’s biometric identity devices capture key biometric information in a decentralized manner and relay it to automatic or manual workflows for data validation during the onboarding process.

The retention module automates the process of capturing updated customer details and validating their applications, while the registration management system is accessible through the web and smartphone devices. The contract management solution accurately manages, assigns, and tracks SIM orders and logistic resources in real time, improving operational efficiency and reducing risks of error.

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